Frequently Asked Questions FAQ

How long will it take to get my ring?



1-2 Days

For the Locals

All the rings in our physical shop are ready to go home. You can schedule a Curbside Pick Up (or we can ship too!)

If ordering online 

Ships same or next day.

If your ring requires resizing we will email you an estimated ship date-- usually in about 4-5 business days.


How long do custom and bespoke rings take?



1-4 weeks

Delivery times vary widely depending on the style. We assign a delivery date when orders are placed.

Turn arounds for each ring style are listed under 'The Ring' dropdown in each product listing.

If you would like a firm date, please contact us and we will happily give you one.



3 Months

Please give yourself 3 full months. It takes a few weeks to establish the design and another 6-8 weeks for sourcing and fabrication. Some jobs zoom much faster, but ideally give yourself time to draft and decide. To learn more about the process, check out our Bespoke + Custom page.

Do you offer expedition?


We can rush some projects at a fee, each taken on a case-by-case basis. If you have a hard date (like a wedding!) please share that with us, we'll do our best.


How will it arrive?


  • Packaged with a ring presentation box, pouch, and notecard. You can upgrade your presentation box to the keepsake Ring Vessel.
  • Information pamphlet on Jewelry Insurance.
  • GIA Certificate (rings with .50CT diamond or larger).
  • Copy of itemized invoice
  • Copy of Appraisal (if applicable).


What are my shipping options?



UPS or FedEx Overnight arrives next day with specialty insurance, at no cost to you.Tracking + signature confirmation included.


Your package will require a signature; please ship to an address where someone can sign.


Do you work with clients outside the Bay Area on custom designs?


We work with people all over the US on both Bespoke and Custom designs. The process in done over email and telephone. To begin, please contact us.


Can I return or exchange my order?


Return Basics


Due to Covid-19, we are now accepting returns on more items, as a comfort measure while you shop safely from home. We ask that you consider that made-to-order items are resource intensive to craft-- please select these items thoughtfully.

In stock guest artist jewelry

Return/exchange/store credit

14 days

Made to order guest artist jewelry

Exchange/store credit

within 7 days, 15% restock fee

In stock Vow rings

Return/ exchange/ store credit

within 3 days for refund; within 7 days for exchange/ store credit

Made to order Vow rings

Exchange/ store credit

within 7 days, 15% restock fee

Bespoke Modified Vow rings

Exchange/ store credit

within 7 days, 15% restock fee. Must be approved in advance of purchase

Fully custom one of a kind items

Rebuild eligible for flat fee plus any additional materials

within 14 days, fee listed on Custom contract

    Final Sale Items

    • Sized or resized products
    • Custom work
    • Consultation services
    • Sale items
    • Gift cards
    • Body products
    • Engraved jewelry
    How sustainable are your designs?


    Very! We're proud members of Ethical Metalsmiths. Check out our Sustainability Jewelry page to learn more.


    What kinds of materials are used?


    Conflict free antique GIA certified diamonds, recycled diamonds, fairtrade gemstones, and recycled metal whenever possible. We work in 14k yellow, rose, and white gold; 18k and 22k yellow gold; palladium and platinum. We can sometimes accommodate other metals types. Again,check out our Sustainability Jewelry page to learn more about our materials philosophy.


    How much does the labor cost compared to the materials?


    The labor, stone, and mounting are all included in the final price. We do not alter the price of artwork but are happy to make suggestions that are perfect for your budget.


    Can I just purchase the mounting?




    I have my own gold, can I use that?


    Yes, for many designs we can use your gold. While it is more sustainable, the price of the ring is unchanged. We really encourage this more as a sentimental/ecological motivator rather than a budget one.


    I have my own diamond/gemstone, can you set it for me?


    On a case by case basis. The pride of Kate Ellen's work lies in sourcing and pairing stones with complimentary mountings, so in the vast majority of cases we only use stones she selects herself. That said, sometimes client stones match our


    Do you do installment plans?




    What about after I buy the ring?


    We are happy to service your ring with refinishing and cleaning whenever you feel like it (we highly recommend getting engagement rings touched up before the big day). We suggest adding your ring to your renter or homeowner's insurance policy or buying a jewelry specific policy, and getting a third party appraisal. We can provide you with the necessary paperwork and/or arrange a third party appraisal on your behalf.


    What kind of paperwork do you provide?


    • Invoice with order details
    • GIA certificate
    • Pamphlet on insuring your ring
    • Information on jewelry care
    • We can arrange a third party appraisal on your behalf for $200 which is generally required by insurance companies